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The Secret to Customer Success for Manufacturers: On Demand

Event Details
Oct 5, 2021   – 

While it is more challenging than in the past, customer success and profitable growth are achievable amid current conditions. Manufacturers must learn to deliver an exceptional customer experience despite supply chain disruption, tariffs, and labor shortages.

Each year, Strategex interviews thousands of manufacturing customers, and customers tell them everything: What they think, what they feel, and their impulses. In this webinar, Strategex will reveal manufacturing customers’ needs, pain points, and the emotional drivers of their behaviors. Plus, they will provide strategies to enhance customer experience, gain loyalty and wallet share, and prevent churn.  

Key Take-Aways

  • Current customer trends in manufacturing 
  • Top drivers of an exceptional customer experience 
  • Defining and delivering on a compelling value proposition
  • Customer strategies to protect and improve profitability 

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