For large manufacturers, order management is a critical lever for operational excellence—yet many leadership teams struggle to distinguish which KPIs truly reflect performance versus those that simply generate noise. Without the right metrics, it’s difficult to identify bottlenecks, align accountability across functions, or connect day-to-day execution to strategic outcomes.
In this focused webinar, attendees will hear how MCR Safety implemented these KPIs to lower average order processing time from 12-24 hours to less than one hour, reduce order entry errors per month from 75 to 28, and achieve a 91% order automation rate.
Matt Kulas, Business Development Manager at Esker, will examine eight essential order management KPIs that provide executive-level clarity across speed, quality, cost-to-serve, and experience. Designed for senior manufacturing leaders, the session offers a practical framework for using KPIs to drive better decisions, improve cross-functional alignment, and strengthen operational performance—supported by modern, digital order management capabilities.
Key takeaways include:
- Which order management KPIs deliver executive insight vs. operational noise
- How speed, quality & perception metrics work together to drive performance
- Why KPIs must connect order management to profitability & workforce engagement
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